Asaneth French started her company, SOLV Maintenance and Repair on March 14th, 2020. We had the opportunity to interview her and learn more about her journey. She shared with us how she’s managed to run her business amidst a pandemic and some general advice for other people thinking about starting a small business.
Tell Me About Your Company and What Inspired You to Start
We are a maintenance and repair company, and we cater to three demographics which are residential, multifamily communities, and commercial. We do anything from installing light fixtures to minor remodeling and plumbing. Typically we are placed in the handyman category, but I feel that we’re a little more than that.
My husband and I are co-owners, and we both have over 16 years of experience in the apartment industry. Previously, I was an apartment manager, and he was the lead maintenance supervisor. We knew a lot about budgeting and why it’s important to repair something rather than replace and how to deal with vendors.
Our goal was for our business to be different. We wanted to offer repair before replacement and emphasize we do everything we can to repair and keep the cost down and budgets down. I want to make sure people, especially in our community, are taken care of.
What Are Some of the Challenges You’ve Faced as a Small Business Owner?
Our company launched on March 14th of 2020. It was literally the week when everything shut down due to the Coronavirus. Besides the initial launching of a business in the midst of a pandemic struggle, it’s been very challenging to compete with larger commercial companies that have a multi fleet. My husband and I have only one work truck.
Establishing rapport without compromising our quality has been very challenging because they just see us as a handy service, but we provide the same services that commercial companies do.
What’s the Best Thing About Being a Small Business Owner?
One thing is that we’re able to accommodate the schedule of our customers because they range from residential to commercial. We can cater to that, personalizing our relationship with them, really getting to know them. I think the personalization of a small business has been awesome for me. That’s why I like what I do. I like to make sure we’re servicing our customers the way they need to be serviced.
What Prompted You to Start Using FINSYNC?
When I initially set up my account with Randolph-Books Federal Credit Union, they sent me a link and they asked me if I wanted more information on services such as payroll and bookkeeping and all that, and I said yes. Once I received the information, I visited FINSYNC’s website and saw which services were offered and the convenience of having my bank and everything in one was just awesome.
How Does Having FINSYNC Connected to the Accounts Mentioned Above Make Your Business Life Easier?
I am very thankful for the discount we receive due to the partnership with Randolf-Brooks FCU. It’s awesome for my small business. I’ve never had an issue when I have to sync my account or with the transition between my bank. So far it has been flawless. It’s very convenient to be able to log in and have all of my information there in one place.
What Are the Biggest Benefits Your Business Has Experienced Using FINSYNC?
Thanks to FINSYNC I can offer my customers the option to pay with a credit card. This has been awesome. FINSYNC is also very user-friendly and saves me time. I know what I am doing and it’s easy to find what I am looking for. If I ever run into any issues, I go to the chat option or send an email and someone immediately answers. I’ve never had to wait more than 24 hours to get a response.
What Advice Do You Have for Those Who Are Thinking About Owning Their own Business?
The first year is always going to be hard. You have to put in elbow grease in order to achieve your goals. In my industry, I am literally climbing ladders, painting windows. So if you have that willingness to labor for your own business, you’ll eventually reap what you’re selling. Just hang in there!
FINSYNC continues to support your small business with updated accounting and business knowledge to help you grow, scale and succeed.